Frequently Asked Questions at L’essence Beauty & Spa
Q: What types of services do you offer? A: At L’essence Beauty & Spa, we offer a wide range of beauty and wellness services, including facials, massages, body treatments, skincare consultations, and more. All our services are infused with a touch of Brazilian-American expertise.
Q: How can I book an appointment? A: You can book an appointment by calling us at (469) 4101-1246, sending us a text message, chatting with us on our website, or contacting us through whatsapp. We recommend booking in advance to ensure your preferred time and service.
Q: Do you offer customized treatment plans? A: Absolutely! We specialize in creating personalized treatment plans tailored to your specific needs and beauty goals. Our Head Aesthetician will work with you to design a plan that’s just right for you.
Q: What is your cancellation policy? A: We kindly request a minimum of 24 hours’ notice for cancellations or rescheduling. Please note, late cancellations or changes may result in the forfeiture of your deposit depending on the treatment.
Q: Are children allowed in the spa? A: To maintain a tranquil and safe environment, our spa is not suitable for children under the age of 12. This ensures the safety and relaxation of all our clients.
Q: Do you have parking facilities? A: Yes, we offer complimentary parking for our clients. The parking area is conveniently located near our spa entrance.
Q: What should I do if I have a specific health condition? A: Please inform us of any health conditions or concerns when booking your appointment. This information will help us tailor your treatment for the safest and most enjoyable experience.
Q: Can I purchase gift cards? A: Yes, we offer gift cards that make a perfect gift for friends and loved ones. Gift cards can be purchased in-spa or through our website.
Q: What measures are you taking for health and safety? A: Your health and safety are our top priorities. We adhere to strict hygiene and sanitation protocols, and we follow all current health guidelines to ensure a safe environment for our clients and staff.
Q: Do you offer any loyalty programs or discounts? A: We value our loyal clients and frequently offer special promotions and discounts. Please inquire with our front desk or check our website for the latest offers.
Q: Do you accommodate walk-in appointments? A: While we do accept walk-ins when availability permits, we highly recommend booking in advance to ensure you receive your desired time and service.
Q: What forms of payment do you accept? A: We accept various forms of payment, including cash, major credit cards, and mobile payment options. Unfortunately, we do not accept personal checks.
Q: Are your facilities accessible to clients with disabilities? A: Yes, our spa is designed to be accessible to clients with disabilities. If you have specific accessibility needs, please let us know in advance so we can ensure your comfort and convenience.
Q: Can I bring my pet to the spa? A: We love animals, but for the safety and comfort of all our clients, pets are not permitted in the spa, with the exception of ADA-recognized service animals.
Q: What should I wear to my appointment? A: Wear comfortable clothing. Depending on your treatment, you may be provided with a robe and slippers. Our therapists will guide you on any specific attire requirements for your service.
Q: Do you offer treatments for men? A: Absolutely! We offer a variety of treatments suitable for both men and women. Our services are designed to cater to everyone’s needs.
Q: How early should I arrive for my appointment? A: We recommend arriving at least 15 minutes before your scheduled appointment. This gives you ample time to check in, relax, and enjoy the full L’essence experience.
Q: What is your policy on mobile phone use? A: To maintain a peaceful atmosphere, we request that you silence your mobile phone and refrain from phone calls during your visit.